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[2003-06-26] Troubleshooting IncrediMail
Question: I have lost some of my displays in my IncrediMail program, which are just jpeg files made into stationery. I cannot see the pictures, it is like everything has shifted to the left and down, and the pictures are out of my view. In some e-mails I recieve I cannot see the pictures.
[2003-06-26] Staying Connected With Free Internet Service
Question: Carey, I bought a computer through PeoplePC, so I get their service included for 3 years. I have been having trouble staying connected through them and so am currently trying a free trial AOL disc. I don't even know where your site came from that showed up on my computer all of a sudden and I don't know if I will ever be able to find you again. I was downloading music from WinMX and at the same time checking something on eBay and still got disconnected.
[2003-06-26] Help Installing Flash Player
Question: I am having trouble reinstalling the Flash player. I do not know how my Flash player got removed from my computer, but no matter what I do it will not install. There are some sites that I go that tell me I need to install a Flash player and it says to click here to install. Well, I click to install the player but nothing happens. I go back to the site that told me I needed to install a player and it tells me the same
thing again. My computer is a year old and it has Windows XP on it. Any help you can give me will be appreciated. Thanks!!!!!
- Lisa
[2003-06-26] Finding The Missing Outlook Spell Checker
Question: I have Outlook Express for my e-mail. I can not turn on my spell checker. It is on my tool bar, but not turned on. I have gone to Tools, Options, but have no speller tab. How do I turn on spell checker? Thanks...
- Marie
[2003-06-25] Basic PC Tips
Scott Gregory can give you a hand with your basic PC and Web questions. If you have a question for Scott, send it to Scott Gregory and we just might use your question in an upcoming newsletter.
[2003-06-23] Showing/Hiding White Space in MS Word 2002
Need more real estate on your screen? When using Print Layout view, you can save screen space by hiding the white space (including any header and footer) at the top and bottom of the page.
[2003-06-23] Windows Problems and Solutions
Carey Holzman has spent years troubleshooting Windows systems. Here he shares a few of his collected problems and solutions that might help you with your Windows-based computer.
[2003-06-23] Grouping in Windows Explorer
The XP version of Windows Explorer makes finding files easier than ever by offering a Show in Groups option.
[2003-06-23] Windows XP Taskbar Tricks
If you are like most people, when you want to visit a specific site on the Internet you begin by double-clicking on the Internet Explorer icon. Once Internet Explorer opens and your default homepage loads, you then type the address in the address bar at the top of the window. If you are the impatient type, this can seem like forever.
[2003-06-23] Using and Customizing the New Office XP Clipboard
The newly extended MS Office XP Clipboard can now contain up to 24 objects - twice as many as in previous versions of Office! Clipboard objects can include any type of data that will fit in the Windows Clipboard, including graphics, text from Word, or charts, forms and data from Excel or Access, to name a few. You can choose to paste all or one of the 24 objects into any MS Office document.
[2003-06-23] Using the Excel 2002 Watch Window
Excel's new Watch Window feature lets you track cell properties including workbook, worksheet, name, cell, value, and formula, even when the cells are out of view.
[2003-06-23] Cell Merge Options in Excel 2002
The Merge and Center button on the Formatting toolbar is now a toggle that can apply or remove center alignment and merge the selected cells. Excel retains only the upper-leftmost data in the selected range in the resulting merged cell. If there is data in other cells, the data is deleted.
[2003-06-23] Color-Coding Worksheet Tabs in Excel
You can color code worksheet tabs to make them easier to recognize. Tabs for inactive sheets will have a solid background in the chosen color. The tab for the active sheet is underlined in the chosen color. There are 56 colors to choose from.
[2003-06-23] Using Smart Tags to Link Excel Data in Word
If you want to link Excel worksheet data within a Word document, you can use the Paste Options smart tag button to ensure that formatting changes made to the object in your document are not lost when the object in the source file is updated.
[2003-06-23] Words Quick Click and Type
Word's Click and Type feature (available only in Print Layout and Web views) allows you to quickly insert text, graphics, tables, or other items in most* blank areas of a page simply by positioning the pointer and double clicking. The pointer icon (examples shown below) indicates the alignment format that will be used for the new text.
[2003-06-23] Color-Coding Your Outlook Calendar
Outlook XP offers a new feature that allows you to color-code appointments and meetings. If you use the Outlook Calendar to track a variety of appointments and meetings, color-coding will allow you to quickly and easily distinguish between the various types.
[2003-06-23] Addressing Letters Using Your Outlook Contacts List
You can use your Outlook Contacts list to start writing a letter in Word.
[2003-06-23] Inserting Multiple Pictures in PowerPoint 2002
PowerPoint 2002 introduces the ability to select multiple pictures and insert them all at once. This can be a real timesaver when you are creating a presentation that is heavy on graphics!
[2003-06-23] PowerPoint’s Multiple Masters
PowerPoint 2002 permits you to have multiple slide and/or title masters within a single file. This makes it easy for you to create separate sections within a presentation or to combine presentations that use different masters.
[2003-06-17] Cookie Control and the Accessing of Sites
Carey,
I have a cable modem that has 3 computers networked on it. On two of the computers, I loaded CookieCop 2. Over a period of time, certain web sites became unavailable to the computers that have CookieCop2 on them. The first was fool.com, followed by the financial section of yahoo, and then amazon.com.
Here recently, I haven't been able to get onto ccbonline.com. The 3rd machine has never had CookieCop loaded on to it, so I can go to any of the above sites (this eliminated the router as a potential problem). I have removed CookieCop on one machine but it did not correct the problem. It still loads on machine 2 and it still will not connect Also I never set CookieCop up to block any of these sites. It appears there is a file or something on machine 1 and 2 that is keeping them from accessing these web sites.
Any suggestions?
Thanks,
Marvin
[2003-06-17] Freecell and the IE6 dilema
Dear Carey,
Ever since I upgraded my IE to 6.0, freecell won't work in Windows. As soon as I uninstalled it, it works again, but I'd like to know if there's a way to fix this problem.
Thanks !!
[2003-06-17] Java Applets and Shutting down Windows 98
Dear Carey,
I have two problems: When I try to start my Ameritrade streamer, the streamer console comes up but the applet menu does not appear. I just get the small square box at the top with the red, blue & green boxes within it. The applet menu does not appear. It was working fine, not sure what happened. It uses Java Web Start. I have tried all their suggestions.
2nd, most of the time, when I go to shut Windows down, it goes to where it says Windows is shutting down and then just stays there. I have Windows 98 and Interenet Explorer 6.0
Thanks
[2003-06-17] Monitor Trouble
Dear Carey,
My monitor will not work. How can I find out what is wrong when I cant see anything?
Thanks.
[2003-06-17] Power Supply Issues
Dear Carey,
When I attempt to shut down my computer either through the start menu or the on/off switch it will not shut down. Any thoughts?
Thanks Dale
[2003-06-17] DiskClean Dilemas
Dear Carey,
I have a similar problem as the writer whose DiskClean was not working properly, but, in my case, the program locks up my CPU, even after I hit 'cancel' and the program ends - the CPU operates @ 100% and the O/S - WinXP Home - slows WAY down. The only way to recover is to reboot - which takes an awfully long time. I have tried your 'solution' even waiting all night to run the zip portion of the program - trouble is this is NOT the 1st time I have used 'DiskClean'. I even used 'sageset: 11, eliminated all options, but the program still tried to read the compressed programs and locked up the system. This indicates to me that 'DiskClean' has become corrupt and needs to be replaced. Is there a source for it?
Please email me with answer.
Thanks.
[2003-06-17] System Resource Solutions
Hi, Carey
Thank you for the helpful suggestions about my problems with too little memory. I have a couple more questions for you.......
A few months ago I added 64MB to boost my computer's memory to 96MB RAM. Looking at Performance Stats today I find that System Resources are 53% free. While that may have helped in improved performance (mostly faster), it
hasn't helped any with the problem I have re the C: drive. Today I have 1.96GB capacity and 222MB free there. This is actually up a little ~ most of the time I find that I have about 5% to work with..
So, the first question for the day is how do I eliminate this problem? I have tried removing unused programs in the past and most of the time wound up with more problems, because some bit of information that was used by another program got taken out.
Next question: how can I tell what not to eliminate?
Hoping you can help.
Don Woodley
RAOGK for Bremer, Butler, Floyd & Franklin Counties in Iowa
Researching Woodley, Butler, Ayers, Trindle, Cornford, Relf & Lingenfelter & others as time permits.
[2003-06-16] Disabling Networking User ID When Booting
Hello,
I have windows 98.4.10.2222 I want to get rid of the annoying request for Microsoft networking
userid and/or password when booting.
Can you help?
Regards, Ric.
[2003-06-16] Could spyware be slowing your PC boot up time?
I have a HP pavilion 512n system. I have 256 Megs ram and a 1.4 gig hard-drive. I empty my temp Internet files daily to keep the cookies out. The problem is that my system boots like a turtle. Do you have any suggestions? The system works good but as I stated, the pc boots very slowly.
I am a computer tech by trade, and can fix anyone's pc but this one has me stumped, and of course, it is my pc
Thanks
Mike Christensen
[2003-06-16] XP shutdown problems
Hi Carey,
When I shut down windows XP, instead of actually turning off, it reboots. It shuts down when I hold in the power button as it reboots. It will not shut down at the shut down command.
Thanks,
James B. Shafer
[2003-06-16] MS Word is locking my PC up!
Hello Carey,
HELLLLLLLLLLLLLLLLLP!!!!!!!!!! This 53yr. old fairly PC illiterate female is having trouble with MS Word. For about 5 days, everytime I try to open Word up by double clicking on my Desktop, I get the hourglass, hear the "churning", then everything freezes up.
If I do Ctrl, Alt, Delete, I get: "the system is seriously low in resources, would you like to terminate Winword?" I have lots of disk space. When I tried to go through Documents to open something on Word, the same thing happens. What can I do??????? Seems like this started close to a time I used a floppy.
Thanks!!!!!!!!!!!!!!!!!!!!!!
Jackie Clonan
[2003-06-16] CDRW software and Windows XP
Hi Carey,
I just bought an EMachine that has a CDRW, but it didn't come with software like Roxio. I know that XP has built in software, but it isn't user friendly. When I tried to load my Roxio platinum I encounterd the problem you addressed on your site where the recorder disappears.
Is there a solution to the problem? A different piece of software that would work with xp? I'm at a loss.
Thanks,
Michelle
[2003-06-16] Debugging Options In Windows
Hello Carey:
Im running win2k pro, my problem is it has a debugger that runs when a program malfunctions or you click on a website stored on my desktop, or try to open a folder at times. [ It dont run often but enough to bug the h--- out of me ].......
Well i could accept the debugger if it worked right, but it takes it forever to debug or it never stops debugging. Is a debugger necessary , or can i de-activate it? I've looked every where for it but cant find it,,, I've even done a registry search but never found it yet. Is there a way i can delete the registry key to get this debugging prog to stop bugging me? Or is there even a reg key for it?
Any help or info will be greatly appreciated..
Thank You.
[2003-06-16] Burning Tapes into CDs using your PC.
Hi Carey,
What am I doing wrong? Can you answer this? I hooked up my tape player to my PC to be able to record CD's off of the tapes I have. I got it hooked up ok, but I can't figure out how to do it.
I've asked for help through HP, but they just seem to confuse me and nothing they tell me seems to help. Do you know what I'm doing wrong?
Thank You
[2003-06-13] Outlook Express and XP Identities
I'm running windows xp home. I use Outlook Express for my mail with two identities. From time to time when I switch identities I lose outlook express and cannot retrieve my mail without restarting the computer. Is this a correctable problem?
- Patricia
[2003-06-12] User Rights - User Privileges Category
The Windows XP Professional operating system allows for Rights to be configured to both individual users as well as to groups of users. Right are best described as permitted actions that are allowed to those users or groups on a specific system or allowed actions within the domain.
[2003-06-12] Explorer Does Not Show Contents of C: Drive
Question: Problem - I've got one that is really annoying and can't find how to get rid of it. I've had it once before on a different machine, a while ago. Windowa ME when opening Explorer, the left hand side where you would normally see my computer, C: drive, etc., is grayed out and totally blank.
Any ideas?
- Richard
[2003-06-12] Explorer Constantly Crashes
Question: When I double-click one link on Internet Explorer, Windows Html Help, or Windows Explorer I receive an error message and window closes. It doesn`t happen when I use contextual menu right-clicking over the link.
[2003-06-12] Graphics Suddenly Don't Show Up in Browser
Question: I'm running Windows 98 SE. Up until two weeks ago I had no trouble opening any or all web pages on Netscape 7.0 or Internet Explorer 6. Then suddenly, without warning certain web pages would no longer open in either browser.
[2003-06-10] Removing Spyware
There are essentially four different kinds of software: Freeware, Shareware, retail software, and Spyware.
[2003-06-10] Switching Users and Keeping RAS Connected
Question: While switching users in XP I lose my Internet connection. A popup window used to asked if I wanted to stay connected, but now this window does not appear. Is there some way I can have the RAS stay connected?
Thanks,
Sam
[2003-06-10] Defrag Does Not Work on XP
Question: Im using XP and I like to clean and defrag my hard drive alot to make sure things are kept up to clean. But now when I click on the clean disk, it just sets there and never runs.for me.
[2003-06-10] Malfunctioning New PC
Question: I have a new computer that was just built for me. I have an Intel Pentium 4 3.06GHZ processor 1 gig ram, 120 gig HD and my vid card is ATI Radeon 9700 Pro and an LCD Monitor.
When transferring files - graphic and fonts - from one folder to another on the desktop (I'm using XP) the monitor goes black yet the system is still running. What could be the causes of this? We have already ordered a new monitor but have not used it yet as I don't entirely believe that the fault is the entire monitor. The sleep mode was turned off so it couldn't be that. I'm just not sure what else to look for.
Thanks for your help.
Shalori
[2003-06-09] DVD Player Doesn't Display Images
Question: I have a Sony Vaio running Win ME. I have installed a CreativeCD DVD player. The software will recognize the name of the DVD inserted, but I cannot get any video to appear. When I press "play," the counter starts as if the DVD were playing normally.
Can you suggest something?
[2003-06-09] Windows Issues With Black Hawk Down
Have been trying to run the game Black Hawk Down, but keep on getting a warning message saying that windows virtual memory swap file is less that the minimum recommend size of 140mb. I have plenty of memory left in my computer! can I make this swap file bigger? If so, how?
Regards,
Les
[2003-06-09] Running Out Of Disk Space
I am continuously running out of disk space - I have deleted temp files, etc. This resulted in a small amount of relief. I found lots of Cookies files and Temp files in Windows directory. Can/should all of these be deleted? If so, what's the quickest way?
Thanks
Don Woodley
[2003-06-09] Can a Trojan Cause Outlook Express to Hang?
Quesiton: I am using MS Windows Pro on a laptop with Intel 850Mhz and 256MB RAM connected to the Internet using cable. Using Norton Personal Internet Security.
I was cleaning up some messages in my inbox (Outlook Express). I tried to delete a message from "MAILER-DAEMON@mail09b.bellsouth-hosting.net" the subject failure notice. Each time I clicked on it my computer froze and I got the message that the program was not responding and had the option to end now or cancel. Cancel never did anything but End Now would close Outlook Express. Then a little while after that I noticed on my Internet security several messages that said "rule default block backdoor/subseven trojan horse matched." Could this be connected? What should I do?
Thanks,
Matthew F. Grandalski
[2003-06-09] e-Machine Speed Trouble
Question:
hi Carey,
When I restart my E-Machine, it takes a long time just to get to the desktop, and then the computer goes slow when trying to go from page to page. Is there anyway of speeding it up? Also I'm getting Error messages. If I leave the computer it'll just pop up. One more thing (sorry!!) When I download music on KaZaA I can't listen to it...The mute is off and the sound is up. Can you help? Thanks!!
greatly appreciated,
Karen Tappa
[2003-06-06] I Deleted A Program - Did I Need It?
Question: When it comes to computers, I really don't know too much, so please don't ask why I did the following on my own...
[2003-06-06] Switching Computers and Keeping Your Mail
Question: I have been trying to find a way to transfer my existing OE email from this old P2$233Mhz to a nice fresh AthlonXP 2400+ I just finished building...and have met with little success and loads of reinstalls. (Cheat-mode reinstalls....Ghost is a very worthy toy ;)
[2003-06-06] Illegal Operations Error In Outlook
Carey...can you advise me? When I open Outlook I get an error message that says I have performed an illegal operation. When I close it for
the 2nd time I get the following:
[2003-06-05] Problem Receiving Attachments in Outlook Express
Question: For the last few months I have been unable to receive any attachments. A notice appears at the top of the window telling me they are unsafe. I even changed from McAfee to Norton but still get the same message. Obviously all of them can't be unsafe; what can be done about this?
- Rodney
[2003-06-05] Java Problems On Win98
Question: I am running Win98 and Explorer 6. Recently, I am having a problem with Java. I have not changed any of my setting in IE, but it will not run certain Java pages anymore. I have tried to re-install the latest version of IE 6, but it is still the same. I installed the latest Java plugin, but it is still the same.
[2003-06-05] Remembering Passwords on XP
I have Windows XP Professional. I cannot get my computer to remember passwords such as for Outlook email accounts. I looked up an article somewhere that has a fix but that did not work. Do you know of a way to tweak the registry so that passwords are remembered on an xp computer?
- Bill Tedder
[2003-06-05] Repairing An Operating System
Question: I have a group of 5 networked computers using Win98. Norton Utilities doesn't seem to work as well as it should and I heard from one radio computer guy to continue with Norton Antivirus be get System Suite instead for troubleshooting repairs. What would your recommendation be?
[2003-06-05] Windows XP Displays Warning During Shutdown
Question: My problem is on XP sometimes when I shutdown, I get a warning that says "other people are logged on to this computer. data may be lost" even if not hooked to my network or the net. what is this and how can I fix it. thanks for any help you can give
- Steve
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